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EasyJet data breach: Over 9 million customers affected

Written by  May 19, 2020

The personal data of over 9 million EasyJet customers has been infiltrated by hackers, including over 2,000 users' credit card details.

The airline has promised to contact all customers affected.

EasyJet revealed today that the data breach was “highly sophisticated”, and that email addresses and travel details were accessed, including passport data.

The budget airline stressed that evidence has not yet come to light regarding misuse of data, however they would contact all affected customers.

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“We are communicating with the approximately 9 million customers whose travel details were accessed to advise them of protective steps to minimise any risk of potential phishing,” EasyJet stated, following recommendations to do so from the Information Commissioner’s Office (ICO).
“We would like to apologise to those customers who have been affected by this incident,” said Johan Lundgren, chief executive of EasyJet.

“Since we became aware of the incident, it has become clear that owing to Covid-19, there is heightened concern about personal data being used for online scams.

“As a result, and on the recommendation of the ICO, we are contacting those customers whose travel information was accessed and we are advising them to be extra vigilant, particularly if they receive unsolicited communications.”


Peter Flynn

Creator and director of IT Security Centre UK.

I have worked in the IT industry for many years and developed my IT security skills in particular. As this area has always been of interest to me and is more important now than ever.

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